To perform these steps, you must be in either one of the offices or connected to the VPN!
- Click on the icRouter link that corresponds to the office where your account is:
- Sign in using your username (the part on the left of the @ in your email address) and your current computer password
- Select System > Access > Users
- Click the pencil icon on the row containing your username
- Scroll down to OTP Seed
- Click the checkbox for Generate a new secret
- Click the save button at bottom of screen
- Scroll to “OTP QR Code” click the button “Click to Unhide” Open Google Authenticator on your mobile device
- Remove any existing OTP Codes for the office
- Android: Press and Hold on a code and press the delete icon in the upper-right corner
- iPhone: Open the menu in the upper-right corner and choose Edit, press the pencil icon to see a delete option
- Scan the QR code
- This is the only time this QR code will be visible
- Requesting a new OTP seed will invalidate all previous OTP seeds
- Remove any existing OTP Codes for the office
Further reading: What is an OTP?