Install and Use Elevate
The following editions of Elevate are available: You can find all of the Elevate articles at the www.icVOIP.info site.
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Logging into a different computer (First Time)
This extra procedure may be needed when logging into a computer other than your regular computer. This may only be needed if the user’s regular computer was included in the processes of converting the office to Active Directory during the first half of 2022. These extra steps are needed due to a difference in the
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Changing Your Password
There are several ways to change your password On Windows 10 Press CTRL-ALT-DEL On a Remote Desktop Connection from Windows 10 Press CTRL-ALT-END On a Remote Desktop Connection from a Mac Press CTRL-ALT-DEL Changing your password on a Windows 10 machine or a Remote Desktop Server will synchronize it with all machines and all Remote
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How do I connect to the VPN?
Prerequisites Before you can connect to the office, you must have an OTP code on your phone and you must have installed the icRouter VPN Client on your PC. Get an OTP on your mobile device Install the icRouter VPN Client Connect to the office To perform these steps, you must not be in the office nor connected to
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How do I connect to my office workstation?
Assuming it is powered on, you may connect to your workstation while away from the office. You will first need your workstation’s name Open File Explorer (the yellow file folder at the bottom of your screen) Right-Click “This PC” and choose Properties Look for “Computer Name” Now, connect to it while you are away from
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Install the icRouter VPN Client
Installing the icRouter VPN Client consists of two parts. First, the application must be downloaded and installed. Then, a configuration file must be downloaded and loaded into the app. Download the icRouter VPN Client installer for Windows or Mac It is safe to run this anytime If you get a message saying that the download was blocked because it could
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Where do I get an OTP QR code?
To perform these steps, you must be in either one of the offices or connected to the VPN! Further reading: What is an OTP?
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What is an OTP?
OTP stands for One-Time Passcode. Your phone will generate a new 6-digit code every 30 seconds. No need to rush. You have up to 10 minutes to enter each code so you do not have to race it to press Enter before it changes. However, once a code has been used, it cannot be used